The initial language of this privacy policy is in French. The applicable law is French and European law.

 

1. Information Collection
We collect information when you place an order. The information collected includes your name, email address, billing address, and shipping address. If you sign up for the newsletter, we also collect the language in which you prefer to receive updates (French or English).

Third-party tools used (Webador for website hosting, Etsy for the shop, Brevo for the newsletter) may collect additional data. If this occurs, such collection is governed by the privacy policy of these tools and cannot, under any circumstances, be the responsibility of Noriane CAVALIER (EI). Specifically, Noriane CAVALIER (EI) does not have access to this data.

 

2. Use of Information
All the information we collect from you may be used to:

• Improve customer service and meet your support needs
• Contact you via email regarding an issue with your order
• Send you the newsletter if you have given your consent
• Respond to your inquiry through the contact form
• Track your order
• Collect your feedback following your order

 

3. Online Commerce Privacy
We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to another company for any reason, without your consent, except as necessary to fulfill a request and/or transaction, such as to ship an order.

 

4. Disclosure to Third Parties
We do not sell, trade, or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website or conducting our business, as long as those parties agree to keep this information confidential. Specifically, our website host Webador and our email management tool Brevo are GDPR compliant.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law.

 

5. Information Protection
We implement a variety of security measures to maintain the safety of your personal information. Your personal data is deleted from Etsy and the Gmail messaging service upon cancellation of your order or within one year following the order shipment. The data collected is visible only to Noriane CAVALIER (EI) and is used primarily for invoicing and quoting through the Abby tool. It is retained on this tool according to the legal retention period.

Payment data is collected and recorded according to the privacy policy of the service provider Etsy or PayPal. Noriane CAVALIER (EI) is therefore not responsible for this data and does not have access to it.

Do we use cookies?
It is possible that the order site host (Etsy) or the host of this site (Webador) uses cookies. In that case, we cannot be held responsible for the data collected and its use.

 

6. Unsubscribe
We use the email address you provide to send you information and updates related to your order, and, depending on your subscription to the newsletter, to occasionally send you company news, related product information, etc. If at any time you wish to unsubscribe and stop receiving emails, you simply need to notify Noriane CAVALIER (EI) via email at leshirondellesdiris@gmail.com.

 

7. GDPR and the Right to Modify, Access, and Delete
In accordance with the GDPR, you have the right to access, modify, and delete your collected data. To exercise this right, you can make a request to Noriane CAVALIER (EI) via email at leshirondellesdiris@gmail.com.

 

8. Consent
By using our site, you consent to our privacy policy.